![]() ![]() This step did allow me to finish the nest doorbell installation. To fix this issue, I removed my other nest cams (my nest hub max) from my Google home. When trying to install the doorbell, the installation should get stuck on the “join other nest cam device network” step I purchased a nest doorbell battery (on Black Friday). Here is a recap of my problem and solution. Anyway, I feel that I have a good grasp of the issue now and may be able to help if you can give some more details of your issue. I had a pain of a time getting mine to work, and these forums are confusing, it’s hard to tell who is replying to who. List the steps you have taken, and also lost the problems you have encounter.ĭid your hub cam only stop after installing the doorbell? If this method doesn't work, another method that somebody reported trying was to uninstall all of the Google Home devices, including door locks, cameras, security, etc. ![]() Follow those instructions and your camera should be working again. Go back to the Google Home app homepage and in the middle of the page you will see the option to "setup hub Max camera" (or something similar). After the Google max is successfully added to your account, you will need to set up there camera again. Follow the instructions and add the Google max to your account again.Ĥ. Instead, use the "+" symbol in the top corner and then select "set up device". DO NOT SELECT "SET UP GOOGLE MAX" ON THE HOME PAGE. You could also restart your phone for good measure.ģ. Completely remove the nest hub Max from the Google home accountĢ. I do not have the receipt or proof of purchase, therefore I cannot go through the normal warranty or claim steps.Įdit: Here is the solution. The problem is, I received this as a Christmas present less than 1 year ago. I could not reply to that thread and so I'm starting a new thread at this time. I went through the threads listed here and it appears that many other people have had this same problem, but an earlier thread addressing the issue was closed. ![]() I tried resetting the router, resetting the hub max, going through all the settings, and still the camera does not work. Now it does not show up on my Google home or on my Google nest app. I was using it for Google Duo, and also for nest camera home monitoring. It was working fine until about 2 and 1/2 weeks ago. ![]()
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